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by LocalH
784 days ago
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Which is ironic, given that it modifies the customer's actual voice when interpreting the numbers in such a toxic way. I point to the cousin comment where a salesman lost a $10k bonus because a customer didn't give them a 10, despite the customer's comment being very explicit that they were extremely happy with the experience, but that they refused to rate anything perfectly, as they reserved that for God. Despite that comment, the 9 was used as justification to deny the bonus, effectively also denying the customer's voice. |
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