[impendia]

Read everything Atul Gawande has written. The following article, "Why Doctors Hate Their Computers", would be a particularly good place to start:

https://www.newyorker.com/magazine/2018/11/12/why-doctors-ha...

It illustrates a hugely significant problem you will face: decisions about what processes to follow and what software to use are made by administrators and not front-line doctors or nurses.

If you ask front-line doctors and nurses their biggest pain point, I imagine a common answer will be "our administrators are morons". (I have once heard this expressed by a nurse friend, with breathtaking vitriol.) Unfortunately that is not something you can write software to help with.

[mattbrewsbytes]

Change from healthcare to any industry and you'll often find the people picking the IT systems aren't the ones that use it, don't care about users concerns all that much and could likely be categorized as morons. This is mostly for large enterprises where IT is some department "over there" and organization size is > 1000 people.