[benackles]

I should clarify, I'm speaking as it relates to raising capital; not on the existence of 24/7 support at a premium price point. It still seems to be a common theme where companies raise venture capital for the sake of "going into enterprise". There is a big difference between using cash flows to add 24/7 support and raising VC money. The downside of bringing in outside money seems to outweigh the quick cash infusion.

My suspicion is the founders are taking money off the table in a similar manner as 37signals did when they took money from Bezos Expeditions [Jeff Bezos]. Considering the fact that they're bootstrapped, profitable and growing like a weed it seems reasonable to sell a portion of the company to the greatest advisor [Marc Andreessen].