[blackeyeblitzar]

Insurance claim processing is already so bad that it needs drastic regulation, even if there no AI. I have a feeling these companies save money by exhausting patients. How many times can you call and be on hold for an hour only for them to tell you they’re still looking into it and need 30 business days?

[wombatpm]

Claims processing is working exactly as designed. Money comes in, it does not go out. If money goes out the process is optimized further.

[blackeyeblitzar]

I don’t get why we aren’t able to regulate them further. Fines for each day a claim is open past some limit. Fines for average wait times that are too long. Jail time for executives. Etc