[julienb_sea]

I don't really understand the consternation about this. AI was still providing initial labeling and confidence intervals on every interaction, tagging a feed of questionable/unsure situations for humans to verify. The goal would have been to drive down how many of these edge cases needed human verification over time.

During this time range they substantially expanded, including massive Amazon Fresh grocery stores that also offered the just walk out tech. These each would have required model improvements and additional training, meaning they need to keep some amount of human staff on hand. Sure, you can argue this is misleading marketing, but its still a pretty impressive achievement.