[hinkley]

To be clear, I feel the author is describing me, and the loneliness and alienation I have felt too often at work tells me he’s using a lot of hyperbole.

If we form a lunch group to complain about our frustrations, it’s never been more than about four people, even in a team of dozens or more. Three is more common.

That said, he may be telling the truth with lies - this sort of untapped resource can have outsized impacts on a business, for good or ill.