There's a ton of "fake work" in corporate america. This is basically busy work that isn't used by any real customer, external or internal. That work doesn't need to be done, but shows up because someone committed to it for political reasons (or because they were clueless.) Someone needs a box checked, but didn't check if the box needed to be there in the first place.
True, though often that sort of work "feels" different from the more traditional fake work. It's at least built with the intent / belief that a customer will actually use it.
And a lot of people can question these decisions and make and impact if they cared enough. I get tired of people, especially those with “senior” in their title complaining “they’re doing it wrong”, instead of participating in the planning and feedback and escalation process.