[lcnPylGDnU4H9OF]

That line you cherry-picked is in the context of what someone else wants:

> Here is an example I worked out with a real person, imagining what they hoped the Marias on their team would do more often. In their mind, this is what "going above and beyond" looks like.

I wouldn't be the least bit surprised if the author also thinks the statement in your second pull quote is mushy. It sounds about as mushy as the "fake ownership" stuff.