At least where I live (Texas, United States) from what I saw it's allowed to have legal counsel, although it may be uncommon. I'll have to look into the process more and see if there's anything I can pursue.
I vaguely recall in california you can opt-out of arbitration within 30 days of a contract. don't know if there are details or if that is still the case.
Did you possibly agree to binding arbitration for all disputes?
I can't believe I forgot -that- loophole facepalm