[nrp]

Hi, we agree that the response time on this is unacceptable. I've dug into it and we've now completed and replied with the form. Posting a comment on HN certainly shouldn't be the path to getting a response on an ask from us, whether for business or consumer support. On the business side of this, we're building a Customer Success team whose sole responsibility is making sure that our business customers have a dedicated and responsive point of contact to work with. The first job req for this team is currently live.

[qchris]

Just want to follow up on this thread to say that Framework (directly via nrp) did follow up with my org and me, and was able to get the aforementioned paperwork back to us.

It's encouraging to see that they've taken this kind of feedback so seriously, and I'm hoping that the organizational steps outlined above will help to make this process smoother for other groups in a similar position looking to buy from Framework moving forward.