[yaky]

After working in tech (and providing tech support and tutoring), this seems like a typical non-tech-savvy user behavior: Just do what is familiar.

So they got a good deal on a car. It's a car and it drives, and you fill it with gas. It already works, the effort to learn and use the car for more potential is (probably) not worth it to the owner.

You could see the same pattern with people who use office applications on a daily basis but don't bother learning functionality (or even shortcuts).

Yet I am not trying to push the "users are dumb" stereotype, because everyone has their own blind spots in knowledge.