Hacker News new | ask | show | jobs
by strict9 799 days ago
It also dies behind dark patterns that prevent you from canceling the subscription. I've subscribed to a few publications over the years but not any more.

After getting burned a few times from an easy to sign up but impossible to cancel user experience I have sworn them all off.

I refuse to support subscriptions that require talking to a person. And waiting on hold and having to navigate the operator trying to prevent you from canceling. In my experience all media and news subscriptions do this.

2 comments

Once signed up for the WSJ. Took 10 minutes just put in my credit card and address, got a sign up discount, and boom was done.

3 months later I needed to cancel. It turns out you can only cancel by a phone call, during their business hours on the east coast. Of course that wasn't the end because then it was probably twenty minutes on hold and fighting with. "No I want to cancel. No I don't care if you offer me a discount, I am pissed you made me call in to cancel. No I don't want to suspend I want to quit."

Swore I would never purchase them again if they are going to do something like that.

Just checked. They will now let me cancel online. It has suspend and cancel options next to each other and bills itself as "1 click cancel." Maybe they listened to you.
What state are you looking at it from?
California. It is just following along their support page directions.

https://customercenter.wsj.com/help/article?topic=Policies&t...

Why not just use a virtual credit card?
They can still send you to a debt collector if you don't "properly" cancel by sending them a smoke signal at 3:42pm on a sunny day with easterly winds.

They did it to me, luckily I was able to get it removed.

Not if you never give them any real information about you. At least one virtual card operator lets you use whatever name and address you want per card.
Why not just read something else that doesn't require such hoops.