[pc86]

Exactly this - they needs months to respond to "small" changes because nobody knows who at the day is responsible for a given service. They probably need to time to filter the request through the product office, find out which service(s) are affected, find the dev team(s) responsible for those service(s), and beg/harass/bribe the EM(s) for those teams to get the work scheduled.

If they had documented service contracts with ownership information attached they could probably have the GP's team communicate directly with the service devs and it would likely go a lot smoother.