[cmiles74]

I have to disagree on the "aversion to technology" point. It's something I've heard ever since I started working in software development, this isn't isolated to healthcare.

For sure, there is always some resistance to the extra work of learning something new. In my experience over many years, it's easy to overcome this resistance by showing clear improvement achieved by the new process, whatever it might be (change in order of process steps, new paper from, new software, etc.)

After working in healthcare (mid sized hospital), there is a big problem with pressure from administration that often makes little to no sense to those whose work is changing. I think a lot of this comes from weird incentives that maybe make sense in terms of short term business gain but, perhaps, are not worth the disruption to so many people's day-to-day work.

Lastly, in the field of enterprise software and healthcare in particular, I agree that many of the technical solutions are not great. There's a lot of resistance to changing software tools simply because people have changed so often and the tools are so poor. Often these tools do not come close to the promised improvement.