[ninkendo]

It won’t because they can’t verify that you are who you say you are in first place, so to them you’re just a scammer trying to socially engineer them. (Or at least that’s how they should be treating you if they were trained correctly.)

[iforgotpassword]

They're in a bank. In person. How can an SMS be considered safer than that?

[loloquwowndueo]

The bank took photocopies of my id when I opened the account. Surely they can match that with the three valid government IDs I carry with me and that should be more trustworthy than a phone which might have been changed in the meanwhile, stolen or imei-spoofed.

[ninkendo]

Too late to edit above, so adding this here:

D’oh, didn’t realize the anecdote was about an in-person exchange at the bank, I skimmed the context too quickly.