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by naikrovek 800 days ago
If things are improved for the user with a redesign, then it won’t get pushback.

If things are redesigned in an attempt to influence user behavior, then they aren’t primarily UI redesigns at all, they are engagement redesigns, and will generally be received poorly.

Opinion about UX changes will depend on who benefits from the changes. It is rarely the user who benefits anymore. That’s all that changed. UX people are not there to improve the experience for users; they are there to design ways to trick users into giving a website the secondary commodity all large companies want after money: attention. Companies are attention farms, now. Attention farms with stockholders.