[gryzzly]

it’s not true. Many people are forced to use MS or Google products, people are using things for many reasons, like where their community is (Instagram, FB), or what they are forced to use by their employers. Or for example one tool has bad UX but is complaint in one way or another. It’s simply not the case that people "will go to where the best experience is".

[graemep]

> like where their community is (Instagram, FB)

I loathe FB but use it for exactly that reason.

I even admin and moderate FB groups and it is a constant struggle against the system - but that is where the community is, I have no choice. Other admins do not like it either, but it is where all the related groups are, and people are nervous of relying on solutions from volunteers (e.g. me setting up an old fashioned forum).

[gryzzly]

just check https://grumpy.website there’s lots of mainstream, popular apps/websites/tools that have plain broken UX and users have to work around that, but keep using them.