Isn't that... totally expected? After all, it's the system that told the modem/baseband to enter airplane mode in the first place. Of course it can also tell it to exit airplane mode.
You are right, bad translation. She was trying to explain that the problem is that, independently of you and against your will, the remote telecommunications system is able to activate the broadband chip of your mobile phone while it is in airplane mode, where you expect the baseband system to be deactivated.