Please don't jump to conclusions. I would really encourage you to not respond If you do not understand how long term relationship and trust are built in tech or any other business.
Having been on the receiving end of similarly phrased requests, I can assure you that was nowhere close to trolling.
The fact that the OP is not easy to reach is not an oversight on their end. Take a hint and go through channels that they left open, i.e. issues on GH.
Can I get in touch with you in any way? We have some interesting problems, would love to hear your thoughts.