[datavirtue]

Hmmm, maybe check his LinkedIn where he brags about the successful transition and ERP migration he led at that company.

[permalac]

That happened in my company. The CIO left bragging about implementing itil on servicenow. What they did was replacing RT for servicenow, and only for some ticketing queues. Nothing else, no change management, no cmdb, only an incident and non standard requests queues.

128k/ year, while RT still runs in a VM for all the other ticketing queues.

Lots of powerpoints.