Hacker News new | ask | show | jobs
by aftbit 812 days ago
>Rented Model Y. Show up and no Model Y.

I don't understand how this isn't considered fraud. If you try to cancel your trip, they want to charge a crazy fee, but if they don't have the car that you reserved, sorry maybe we can offer you another one. Rental car companies need a good lashing from a government regulator.
3 comments
ilikepi 812 days ago
Generally you don't rent a specific model, you rent a "So-and-so or similar". And undoubtedly the rental agreement specifically gives them permission to make substitutions. It's unlikely this scenario has not been fully mitigated by corporate legal and risk management.
link
threeseed 812 days ago
As Jerry Seinfeld once said:

They know how to take the reservation. They just don't know how to hold the reservation.

link
FourHand451 812 days ago
It's been a while since I've rented, but I assume this is covered in the agreement when you make a booking. I'd guess their butts are covered from the fraud perspective. Maybe misleading advertisement though?
link