[allwein]

When you submit your app, have you provided any tutorials or instructions on how to enable music in the background for your app? There's a place on the submission form for submitting special instructions or usernames/passwords for the testers to use.

If you're getting repeated failures and all you're doing is resubmitting without addressing any of their concerns, of course you're going to get rejected again.

[ian_cyw]

Yes, we've put in detailed information, including a demo video.

More on the background of the app. When we submitted our first update, we had no background music, and Apple's comment was true. We then made the change to incorporate background music and have a music selector to play music from the playlist.

However, no matter what we did afterwards, Apple has always been posting the same response "copy and paste". There's no engagement or changes despite us fixing the problem and posting demo videos with the sound and such.

[graupel]

How about appealing to the App Review Board? https://developer.apple.com/appstore/contact/appreviewboard/...

[ian_cyw]

We've tried this too. But beyond the standard "We'll contact you shortly", nothing has happened after weeks (3-4 weeks).

[graupel]

Sorry, that's rough.

[ian_cyw]

And there's a terrible copy of our app (that doesn't even work), that's sitting at number 2 in paid entertainment! Argh.

http://appshopper.com/entertainment/live-wallpaper-your-devi...

[duskwuff]

With an average rating of 1 1/2 stars. Ouch!

Bonus: one of their other apps ("Dot Lock Protection") has a one-star rating, probably because what it claims to do is impossible. :P