[bee_rider]

I was thinking in the context of an open source project, where the users are hopefully converting to productive community members. If it is, like, a job, with a customer service relationship, where they are paying to be able to just throw problems at you and you have to deal with fixing them, I’m sure this wouldn’t fly, so I agree there. (I think my brain short-circuited to open source because it is on GitHub, haha, but of course there’s no reason this couldn’t be used in a proprietary setting).

I’m not sure how it would work out in the case of a free, community driven project, though. The goal isn’t to serve users, it is to convert users into helpful community members. If the bot converts people who wouldn’t otherwise be converted, it seems like a win. If it chases away users who could have been converted with human intervention, that’s a lose. But the human community members can always jump into the thread as well… if the bot is filtering out lots of people and nobody from the community is intervening, I guess that tells us something about the priorities of the community, haha.