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by ffsm8 814 days ago
KPI stands for key performance indicator. It is a tool to grade people or teams by applying numbers to their work.

The only relationship you can have between these is that a ticket with a "resolved" status can be used as a KPI, but you're trying to invert the relationship here, which doesn't work. After all, it's an indicator and not a causal relationship
1 comments
shabble 814 days ago
"ratio of open/total issues" can definitely be gamed by autoclosing anything that isn't an easy fix.

"average time to resolution" is also susceptible.

Both of these are pretty common all over the place, including OSS e.g. https://isitmaintained.com/#metrics

I suspect this sort of thing is one of the major motivations for the (as a user/reporter) infuriating rise in automated "this bug hasn't been touched in NN days, autoclosing for staleness" bots on various issue trackers.

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bee_rider 813 days ago
This whole “worrying about KPI’s for my free, open source, community project” thing seems weird to me. (Not to say I don’t believe you, but I don’t understand why people want to inject this annoying mini-game into their hobby).

I’m not sure what to think about the auto-close bots. Which do you think would be more annoying as the person who made the report: having a report that just sits there forever and you just have to hope somebody decided to pick it up, or having the issue auto-closed? (I’m truly and honestly not sure). At least in the case of the former you have a clear marker for when you should try again. But getting rejected by a bot can definitely be annoying.

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