[michaelmrose]

An agent could be counseled or terminated for giving away too much money or compensated above their meager base if they managed to sell you on a better deal that costs more than your current spend.

This means the logical thing as an agent to do with anyone speaking on behalf of your customer is disconnect from anyone who presents explicitly as a robot. Anything which can't lie either because of the law, tech, or TOS is going to get disconnected. It will take about 60 days for this to become policy for the users protection you understand. Totally not to protect the companies pocketbook.