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by happytiger
802 days ago
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I’m you want me to go on arguing, you’re going to have to pay for another 5 minutes. Every time one of these enshitification AI customer service startups pops up I always think of the ultimate form of where this is going… to people paying to argue with people. Follow me down the rabbit hole for a second. Imagine all of these things succeeded eventually and Customer Service completely saturated by talking to bots, to which they then have to deploy bots, and in very short order essentially becoming a bot API layer for Customer Service issues with gamification driving at the core. It’s almost inevitable. So then, people will want to develop the debate skills. They will feel like they are missing out in the negotiating skills people used to have. There will be coaches to help people learn how to deal with the skills set of negotiation, as all negotiation is now automated (which is, at the root, all this business is — its automated negotiation). Which leads my brain to believe that Monty Python was prescient and this will become a reality. https://m.youtube.com/watch?v=ohDB5gbtaEQ |
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This is the world we live in. It's always been the world we live in. If you aren't seeing the negotiation, it doesn't mean it doesn't exist--it just means you weren't in the room where decisions were made for you.