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by neilv 811 days ago
I want to hate this, but customer service orgs did it first, so maybe we aren't going to get any better.

But heaven help any colleague who uses an LLM for internal communications, turning the company into a dysfunctional load of crap.

1 comments

> I want to hate this, but customer service orgs did it first, so maybe we aren't going to get any better.

But now they'll use it as an excuse for using more chatbots, because customers using chatbots are making their worker spend too much time.