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by naasking 800 days ago
What's the business cost of leaving a sour taste in people's mouths over and over again?
2 comments

Really depends on "how many people". Also if its roughly the same group of people they're making angry over and over, and they don't see an impact to the bottom line, then I'd say the answer is "pretty small", at least relative to Google's size (at which its all about volume)
Google answered this. The cost is higher than leaving a sour taste in people's mouths.
Maybe, or maybe they haven't even considered it and the cumulative effect it will have.