[mystickphoenix]

If you haven't already, I'd add Nonviolent Communication to that already very good list!

[teecha]

is this the book you'd recommend?

https://www.amazon.com/Nonviolent-Communication-Language-Lif...

a cursory search online already makes this look absolutely awesome! I'm totally adding this to my repertoire

honestly, i work in public education and I feel like these kinds of negotiating and communication skills could easily be a doctoral dissertation