[marcinzm]

Exactly. Especially in something like customer service where they're often helping fix and issue. If they don't know the name is incorrect then they will have a lot harder time figuring out why a downstream system is sending the wrong mail to the customer.

In their example, the change is also much harder to read for me. It takes up just as much space but logical categorical groupings are no longer visible at a glance. Previously you could see all the people from the same zip code, city or state. Now you can't because they're all mixed together at different horizontal offsets. You could also pull out the different information at a glance by using the horizontal offset which you now can't.