[permo-w]

>So if one of your peers pulls a fire alarm or blasts an air horn in your work place, while you're on a call or engaged in some other highly focused task, the appropriate response is to just shrug and think "I need to be such a highly emotionally controlled person that I can only passively deactivate the alarm, contact an authority who won't even be here before the culprit leaves and just move on with my day"?

why are the two options angrily telling someone off or silently and submissively accepting the situation?

the way mature adults react to interpersonal trouble is by quelling instinctive emotions and calmly communicating

[petsfed]

I didn't light into him like a drill sergeant. And I didn't go off on every person who walked through that door. I just turned off my customer-service obsequiousness for once and directly stated (without yelling) what I thought: that his only mitigation, that it was an innocent mistake, reveals that he has absolutely no business attending a university.

But apparently, my comment (just checked, I never even used the word "scold") suggests to you that I must have been shouting him down, calling him a lazy, stupid asshole, for not walking the extra 100 feet through the correct exit, like everyone else had been doing, for months. Lord knows a part of me wanted to, but I am not the unhinged psychopath you clearly think I am.