not trying to be facetious or anything, but I doubt their product team is worried about customers that are mad they have to click a few extra buttons to save 1 or 2 dollars per month
For every person who comments there are thousands and thousands who are reading. This is their target customer base -- highly sophisticated technical professionals who have the potential to influence many more non-technical people who take their expertise and opinions as a given. If they aren't worried about it then maybe they should think about it a bit more.
On the other hand, a competent team would care about a negative message being listed first on a popular internet forum frequented by their target demographic.
The corporate leviathan has to first detect that event and analyze it for sentiment. Before any loss mitigating response can be possible in the first place.