[YeBanKo]

This is definitely a thing.

Few years ago I was at a cloud conference and met who worked for a failure large and known security company in a tech position. They have all kinds of offerings. While he was talking to someone, I decided to speak to one of their sales guys. I shared a bit about what my company did and what kind of infra we were using and then asked him what they offered and specifically what they could offer to us. This was one of dumbest conversation I had ever had. The guys had no f*cking clue what his company was selling beyond "we sell turn key enterprise security solution", it was so painful. I even tried to steer him into trying to sell us some vulnerability scans or traffic analysis for threat detection.

Yeah, I get it, it maybe niche, he is in a non technical, they have many offerings, he hadn't been there too long (iirc about a year, which is long enough for sales), but it was still unacceptable. To me it's the same phenomenon – lack of clarity in communication – not exactly sure what the root cause.