[abdullahkhalids]

They claim they can't work any more, unless they get this one piece of crucial information from you. And your boss must ensure that you reply to them, when they need to. Ultimately, if done cleverly enough, you will look like a bad employee long term, unless you give in.

Again, tools can help modulate the above behavior and even build norms. But ultimately, they only work if everyone agrees to the same set of social norms.

[vegas]

Enforcing said appropriate social norms is a big part of the reason there is management in the first place. However it means that 1) Management has to be technically competent enough to understand the things being communicated about. 2) Management has to be motivated to enforce appropriate social norms. These are both pretty difficult to achieve in practice.