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by WarOnPrivacy 818 days ago
he received a call on his iPhone that said it was from Apple support.

"I said I would call them back and hung up," Chris said, demonstrating the proper response to such unbidden solicitations."

We're long-conditioned to assume that calling a large company and reaching a human will be difficult to impossible - and if we succeed, it will be an unpleasant experience. Much more so for a major tech company.

As far as this scam succeeds, it's partially due to intentional business designs.
2 comments
metanonsense 818 days ago
A few weeks ago, we had a major problem with our Apple developer account (which is registered to my name). For days, I tried everything to avoid calling customer support (for the above reasons) and only agreed when our release team started panicking. I was more than surprised how incredibly good Apple‘s support team was. Recovering from the problem was quite difficult (and the circumstances that lead to it made me question Apple’s SW dev capabilities), but the support experience was simply perfect.
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someguydave 818 days ago
This is true, and it is because the public is mostly too inept to be responsible for themselves
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WarOnPrivacy 818 days ago
> This is true, and it is because the public is mostly too inept to be responsible for themselves

So why is an inept public responsible for major corps choices to mostly remove phone-to-human cust svc - and not corp poisoning by MBAs?

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