[rohansingh]

UPDATE (2024-03-26):

A business development manager at Meta saw this post yesterday and escalated the issue internally. They provisionally unsuspended our account this morning.

This afternoon, the collections team confirmed that they received our payment, and applied it to the account.

Thanks to everyone for their advice and input. For what it's worth, we'll definitely maintain a presence on Meta, but our team is taking a second look at TikTok for marketing.

[ivraatiems]

Glad to hear you got this figured out. Shame it required HN to act as your support hotline.

[rohansingh]

Yeah... unfortunately it seems like "problem with major company, can't get support" has become an entire genre of HN post.

[KomoD]

It's insane that this is what it takes to get it resolved.