[kjs3]

you may find customers who want to open incidents elsewhere so keep that interface in mind

My large financial (and many in our peer group that I've talked to) see "open incidents elsewhere" (WorkDay in our case) as minimum table stakes. YMMV.

[toomuchtodo]

This is helpful ground truth, thanks for sharing. I only see what I see, but asking everyone else what they see is free(ish).

[kjs3]

I only see what I see

Well...that's a problem you need to think about. If all you see is how startups or SMB do this (or what people tell you on HN), you're going to be massively missing the mark when you talk to more large/enterprise customers. Things like "well of course Discord" will be met with "we use Teams", or even worse "yeah...we're still on Notes". I had one vendor recently who said "why would we ever need to integrate with Archer?"...well, we have a GRC requirement to attest to certain actions your tool is supporting, and our auditors look at Archer as a source-of-truth, and noone wants to manually update Archer with the output of your tool. Lightbulb moment.

Tl;dr - make integrations drop dead easy, because you never know what baroque workflow you're going to need to dovetail with the make the sale.