[rohansingh]

I'm definitely considering it but trying to make sure we fully, thoroughly exhaust all other channels. Totally agree that it wouldn't be "reasonable" to permanently suspend our account for a chargeback in this scenario, but it's hard to know what's reasonable at this point.

Sucks to say it but having to double-pay this invoice may still be a better scenario than having the business fully banned from Meta Ads.

[mcv]

In any case, I think the worst option is to let Facebook cancel your account and not doing the chargeback.

I'm not an expert on finances at all, but I'd pay using the old method, then chargeback. If they then cancel your account, they'd have to repay the new payment too, and I think someone there would start wondering why the hell they're cancelling you then.

[oneshtein]

Pay again then chargeback previous payment. You have full right to chargeback extra money.

[rohansingh]

It's not possible to pay by credit card again — just get a generic error when trying to open the payment form. So it would have to be by wire transfer, for which there are no chargeback protections.

[nocoiner]

Right, but, pay by wire to settle what Meta thinks is outstanding, and then initiate the chargeback process. At least during the pendency of that process, you’ll have that wire transfer documentation that seems to be the only thing Meta can comprehend, and you can (hopefully, fingers crossed, get back up and running).

I get that there’s a real risk here that you could wind up out another $40k at the end of the day and your problem still isn’t solved, but if losing access to the Meta market is as fundamental a risk to the business as I took away from the post, then it seems to me like job one is to ensure that the business survives and that the (admittedly unpleasant) process of getting trued-up on the $40k is exactly the kind of thing that your lawyer is for.

[rohansingh]

You're probably right. We can hopefully get back the money, but there's no getting back the lost revenue. Missed the wire cutoff for today but guess I know what I'll be doing tomorrow.

[nocoiner]

It seems like a truly crappy situation, and I’m sorry you’re having to deal with this. Looks like a cool product.

[mst]

If you hold shares, there should be a shareholder relations department you can contact which often has the ability to skip multiple layers of bullshit.

(source: patio11 has mentioned more than once holding a handful of shares in companies he's a customer of to make him eligible to use that approach)