[johnklos]

I'm rather surprised that Berkeley Student Tech Services would keep people around who either don't know how DNS works or know, but who make up excuses to dismiss a problem.

The problem really should be escalated and the nonsense answer pointed out, because if they care (and they should), they'll want to educate the person who gave that response.

[vlan0]

You’d think that. But having spent time higher for operations/support in higher ed, it’s really hard to attract people that have a quality foundation of knowledge.

We don’t pay enough