[eithed]

Year ago I cancelled my policy with Churchill; I found the entire process pretty painless = called the phoneline, was greeted by the robot, I said "I want to cancel my policy", from the phone number I was calling it has gotten who I was; I confirmed my identity, it outlined when my policy will be cancelled and confirmed with me that I want to proceed. The entire experience was a self-serve that I'd like to see everywhere.

Comparing this to yesterdays adventure with other service (my package got lost) where the bot couldn't decipher what a WRITTEN "my package got lost" or "where is my delivery" means.