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Regardless of your job or responsibilities, if you are new to a certain domain, find users or customers to talk to. If you can't talk to them directly, find colleagues who do, and ask to be a fly on the wall. Meet at least 10. Write down their day to day jobs, their challenges and their frustrations. Even from just listening to others talk, you will get a good perspective. To speed it up, write an interview script with a set of questions. Use an LLM to make the questions non-leading if you want, but point is to show colleagues who have customer contact your script. If you manage to do the interviews, record them, transcribe them and share them around. You are now a customer advocate who knows the customer's needs and wants. Don't wait with doing this only after you've met the team, start immediately. Let this be your driving force to meet colleagues. It's useful, offer to share the results, or ask for question ideas to whoever wants to listen to you. You now have laid the groundwork for your success. Now you can focus on the organisation, the team, the mission, the proposition, etc. Everyone you now meet, talk about how customers want to do A or B but can't, or about their challenges. People will appreciate your insight and you're off to a great start! |