[onion2k]

It's one of the most popular services in the world, but has one of the worst user experiences of all the apps I use.

This is really common. It's a sign that the value isn't derived from the software itself, but what the software enables you to do. It doesn't need to be good. People pay to access Spotify's library of music and podcasts, despite the UI.

When you run a startup having people hungry to use your MVP despite it's flaws is a classic signal that you're on to something valuable. I could list hundreds of shockingly bad apps that have awful user experiences that I've happily used over the last 40 years because they all did something I really wanted or needed to do. Almost every 'enterprise' app is a total mess from a UI perspective - but they make a fortune because the value that users get from them make it worth putting up with.

People think a beautiful UI is something that every app needs, but really every app just needs to do something useful. None of them need a good UI until there's a competitor with an equivalent service that has a better UI. Only then does the UI actually matter, because it becomes something users will use to choose which service they buy.

[pushcx]

There's an excellent pithy saying for this: If something is worth doing, it's worth doing poorly.