[robcxyz]

This might not be related, but I had an outage of a VKE cluster from Friday to Monday morning and their customer support blamed it on dockerhub. This didn't seem right at all though since the issue only came up when I upgraded a cluster and didn't impact every node. So like their customer support normally does, they figure out some way to deflect the problem (ie point at dockerhub despite the status page only showing some degradation) and ignore it. What didn't inspire confidence though is that their customer support clearly doesn't understand k8s well giving me a response to the effect of "clearly it is dockerhub's fault" when highlighting a pod's status without going into the events or logs of the pod to see the containers were being pulled.

Again, not sure if this is related, but using this as an opportunity to share how bad my experience has been with vultr's customer support over the last couple years. Every time I have interacted with them over an issue it is some diagnosis that makes things not their fault somehow. When people have clusters out because of control plane errors for multiple days, I would think they would be somewhat concerned or give some kind of response to the effect of an apology especially when spending thousands every month. I doubt I'll get any reimbursement.

Worst situation in the past was when I complained about connectivity issues that I was sure related to some firewall on their side that was throwing alarms for my app and kept on trying to get them to look at it. Going absolutely crazy for a month trying to figure out what the hell is going on, finally got my rep to look at it and bam, they see the issues and blamed it on a faulty cable. Faulty cables don't drop packets like what I saw though so now I honestly just don't know what to believe from them.