[elviejo]

Yes this is pretty standard you just check out the email account of john@xyz... from your gmail account. and when answering you can select the from: field.

Check this link: https://support.google.com/mail/bin/answer.py?hl=en&answ...

But If I were answering customers emails I would use https://www.helpscout.net

It looks pretty cool (I'm not affiliated with the company juest think their product looks very interesting)

[yashchandra]

"Help Scout is the only help desk your customers will never know about."

How does that solve my problem as a customer ?