[tallanvor]

How can you not understand what you should have done differently here? You may have linked to the author's post, but by not quoting him, you were passing his work off as your own to anyone who didn't click through to the link.

One of your employees fucked up in the first place, and then you made it worse by not admitting what happened was wrong and apologizing. Had you done so, that would have been the end of it. But now here you are.

[sebphfx]

that's a common problem I've been noticing lately. People can't take the blame when they made a mistake. It's whether they blame someone else or they divert the subject. It's so hard to apologize or say "yes, I did it" and then move on.

[jack-r-abbit]

another common problem I've been noticing lately... people do apologize but then we get this same post only this time they point out where the person admitted to it... and the same people bring out their pitchforks anyway.

[jsavimbi]

I've been seeing a lot of that as well. My advice is to stay away from the aggressive response unless the plaintiff is being really nasty.

Being an observant in this web-publishing business for a short while, and speaking only from limited experience, I've witnessed some unfavorable twitter posts in regards to content and how an editorial team treats them. They look into the problem and validate, devise a response through consensus that they deem adequate and one person on the team reaches out and tries to make right.

In Zee's case, it appears that he decided that he "had this one" and went the bully route. That's too bad because since he picked such a great Twitter handle, this clown is going to be hard to forget.