[TheGRS]

I'm with you on this part of it. I don't see what the real benefit is to McD if it hurts their brand long-term, which seems to be happening in regard to their ice cream products. We are not talking about highly sophisticated machines or repairs, its more like an organic situation that's made visible because there are so many McDonald's franchises and they all have the same temperamental machines.

I would guess that the real reason is that within the bureaucracy of Mickey D's there is little incentive to get this problem fixed. Leadership either isn't aware or doesn't see the value to fix it. I'm sure some people are definitely benefitting a lot from this, but not enough people higher up are affected by it to care.