[techsupporter]

Another reason in an increasingly long list of reasons that being a T-Mobile postpaid customer is frustrating: Customers haven't been able to manage our own physical or electronic SIMs for almost two years. T-Mobile shut down the online self-service process with the claim of making it "more secure".

Meanwhile, SIM swaps continue by malicious actors with seemingly nothing that can be done to stop them. So I can't swap my own SIM without waiting on hold for an hour or two, either by chat or on the phone, but the scammers can do it with apparent impunity. (I have tried messaging T-Mobile's help group on Twitter but they seem to be the only competent support available and thus are also incredibly backlogged.)

I get that providers have to cater to the lowest common denominator but I wish there was a MVNO or similar who would allow use of authenticator keys and maximum level self service, with the understanding that if I break or lose my authentication methods, I am out of luck. Right now, my current carrier seems the worst of both choices.