[karnajani]

I understand that LifeShield may not be a popular company, and that their rep was totally in the wrong in this matter. But the level of outrage shown by Jeremy is just ludicrous. They apologized several times over and explained that they were dealing with cranking out a job under extremely tight deadlines (something we should all be familiar with) and managed to screw up.

The 4-5 instances of apologies, retraction of threat, and admittance of error should have been enough. But it seems like OP felt so entitled to being treated like a 5-star customer that he had to complain till he was spent.

[Geewhipped]

Sorry if I didn't make this clear in the blog post, but the part I'm most upset about is not that I got the takedown notices... it's that they are using bogus takedown notices at all. Read the emails between me and the "SVP Interactive" at LifeShield and also with the rep from the IP Protection company (who admits that I'm right, the takedowns are bogus). I'm not whining about being inconvenienced.

Oh, and it isn't that they "managed to screw up" ... they completely own up to what they've done (and continue to do). They know it's wrong, but decided to keep doing it because it was getting results. All this was covered in the blog post.

Also, I'm nowhere near spent.

[DanBC]

Why don't you just copy the EFF into your emails?

(https://www.eff.org/issues/bloggers/legal/liability/IP)

[Geewhipped]

We did submit the text of the takedown notice to chillingeffects.org fwiw

[Quizzy]

It was not about the apologies but about the business practices that continued unabated. What good is apologizing for beating someone on the head if you continue to kick him in the shins?

[jakejake]

Agree. Jeremy you had a very valid complaint. They apologized profusely and explained thier issues. But then you went on an on until it was clear that you were not really seeking a resolution.

[Geewhipped]

See below: http://news.ycombinator.com/item?id=3971321

[jakejake]

If you get a collection notice on an account that's payed off and you call the bank and they immediately say "we're very sorry, that letter was a mistake and your accounts are all in good standing, you can ignore that letter" do you keep calling and calling the bank demanding something more? What do you expect to get out of it?

They got seriously screwed over with negative seo. I'm not even sure how else you would get your site unlisted from a bunch of splog farms, that sounds like a nightmare to me. So they paid a lawyer to help clean it up, what's the big deal? Why are you giving them such a hard time?

From the sound of the replies here, I probably wouldn't even like this company but still I'd cut them some slack.