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by chewxy
5144 days ago
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1) We will email you when you have potential matches to rank, and the subsequent matches. We designed the system to work around the lives of busy people (think young urban professionals). The whole point is for you to do your stuff and get you OUT of the site. Game dynamics would defeat the purpose. I've actually written a blog post about designing the user flow [1]. Is this a wrong decision? Probability says it is very likely that we're wrong. When the tests show so, we will pivot so. 3) We've given that some thought and we've decided against sending emails saying you're FOREVER ALONE (btw if you DO want to see it, head over to /rank-people to see how many potential matches you have. However, your insight has shown us that thought alone is not useful in making decisions. On this, I'd like a show of hands who think that it's a good idea to send update emails to tell you that the system is working on finding matches for you? 4) Haha, we've actually ran into this problem in our 2 week beta test. We're currently working on a system to incentivize users to host dinners. 5) Yes we have a post-facto rating system in place. It has questions about security, friendliness, our match qualities... In fact I can tell you there is a system that is pretty much like Xbox's TruSkill that is powering the rating system, except with more fun stuff. [1]http://blog.strangersfordinner.com/2012/05/out-of-the-way-1-... |
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I live in a smaller city, and it regularly takes a while for location based web stuff to catch on around here. I sign up for them, but since thresholds of usefulness take a while to be met, I completely forget about the service -- then one day I'll hear about it from someone local, decide to give it a try, and rediscover my existing account. As such I like the occasional email reminding me of the existence of these things. Preferably something in the form of:
Hey, thanks for signing up. We are still waiting for more people in your area to sign up, currently there are only n users, which doesn't quite meet our threshold[1]. We just wanted you to know we haven't forgotten about you. If you have any suggestions on how to get more users near you, let us know!
[1] alternately: n other people are using it, spread the word and get even more!
A frequency of once a week on that seems pretty reasonable, rather than once a day. In this particular situation I think a balance between "forever alone" spam and "hey, we still got your back" emails is a nice goal.