I think even showy luxury brands like RH do better than West Elm. CB2 as well, which is a slight step up from Crate and Barrel.
West Elm and the whole Pottery Barn set of brands are just worse versions of Crate and Barrel, with terrible customer service to go with it. They had some of the most mean and rude customer service agents I’ve ever talked to. They acted like the store was an entirely different company, then the store acted like I needed to call the national call line. Plus, they outsource deliveries in a very annoying blame-shifting way.
At least at RH you get a single human point of contact who can handle everything like a concierge experience.
Not really ironic. It's available in 10 different fabric options. If you're surprised that a wool/alpaca blend fabric isn't heard wearing, or that boucle snags easily then you didn't think through the purchase. I have a similar sofa with the Beck fabric and it's great for the way I use it. The flambier boucle fabric looks great, but as a cat owner, I'd never purchase it.
West Elm and the whole Pottery Barn set of brands are just worse versions of Crate and Barrel, with terrible customer service to go with it. They had some of the most mean and rude customer service agents I’ve ever talked to. They acted like the store was an entirely different company, then the store acted like I needed to call the national call line. Plus, they outsource deliveries in a very annoying blame-shifting way.
At least at RH you get a single human point of contact who can handle everything like a concierge experience.